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ONLINE STORE POLICIES and FAQ's
PRIVACY and SECURITY POLICY: We appreciate the trust that you place in us when you order. Northland Marine is committed to respecting your privacy and your information that you share with us. It is our goal to protect each and every customer that orders with us from the loss, misuse or alteration of any personal information that we collect. We will never sell or give that information to anyone. The collected information is solely for the purpose of accepting payments, shipping orders and assisting repeat customers. We use encryption technology to ensure the secure transmission of any personal information you provide. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."
PRICES: Although we make every effort to assure that our prices and products are advertised as accurately as possible, we are only human, and if there happens to be an error in pricing, we reserve the right to correct it. In the event of a pricing error, the customer will be contacted directly via telephone or email to be notified of the change and to verify that the order is still wanted. We will never alter the pricing of an order that has been placed with us without first contacting the customer to explain the situation.
DOMESTIC SHIPPING: We ship to the (48) contiguous states of the US as well as Alaska and Hawaii via UPS domestic services. Our shipping week runs Monday thru Friday on the standard UPS schedule. We do not ship or deliver on Saturdays, Sundays or any other holidays that UPS observes (Check www.ups.com for excluded dates) Shipping charges are calculated based on the weight and dimension of the total shipment. Due to oversize restrictions, some items require additional shipping and handling charges. Any special handling costs or shipping fees will be added to your shipping options at checkout. AK and HI orders are subject to higher shipping rates and are not included in any domestic shipping specials. We try our best to ship all of our ground orders within 2 shipping days and expedited services will always be shipped same shipping day (order placed before 2:00 PM CDT) or next shipping day (order placed after 2:00 PM CDT.)
INTERNATIONAL SHIPPING: We specialize in international shipping and offer UPS international services to hundreds of countries. Not all UPS International delivery options will be available for every country. Our shipping week runs Monday thru Friday on the standard UPS schedule. We do not ship or deliver on Saturdays. We choose to ship all our international orders via UPS due to their speed, reliability and tracking proficiency. Our international customers can rest assured that their orders will arrive hassle free and in a timely fashion (less than 1 week in most cases) We will always do our best to ship all our international orders same day (before 2:00 PM CDT) or next day (after 2:00 PM CDT.) Northland Marine is not responsible for any duty, tax, or broker fee charged as an import fee by your home country. All duty and tax is the sole responsibility of the customer.
SHIPPING DELAYS: We are not responsible for any shipping delays due to bad weather or another "Act of God." In the event of a delay on an expedited order, we will be happy to petition UPS for a shipping refund. However, a shipping refund is not always guaranteed in these cases. There will be no refunds for delays on UPS Ground orders except in extreme cases. If you require an item by a certain date, please be sure to select a guaranteed service that meets your time frame.
FAQ's
What is your return/refund policy? All clothing/footwear/apparel orders from Northland Marine carry a 30-day money back guarantee. In order to receive a full product refund, all merchandise must be returned within 30 days of the original shipping date. All return shipping expenses are the responsibility of the customer. Packages refused at the time of delivery will be treated as returned shipments and any merchandise credit will be issued after the return shipment charge is settled. When returning items,please include a copy of your original invoice and your current phone number in case we need to contact you. All returned products must be in unused and undamaged condition. Any damage to the original product packaging (including damage to price tags, shoe/boot boxes or product labels) will be considered product damage and therefore will be cause for denial of the return. Price tags may be removed but must be included with the returned merchandise for a full refund. You may use the original shipping carton if you still have it or another box that you have. Any items returned without a shipping carton will not be accepted for refund. Any items returned after 30 days will be subject to a 20% restocking fee. Any items returned after 60 days will be subject to a 50% restocking fee. Please ship all returns via Fed Ex, UPS or United States Postal Service.
What is your return policy for Minn Kota parts? All returned Minn Kota trolling motor parts need to be authorized beforehand. To authorize a return please call 1-715-546-2333. Northland Marine reserves the right to refuse any returned electronic part. Any installed part will not be accepted for return, regardless if it is electronic or not. All returned Minn Kota trolling motor parts are subject to a restocking fee. Any special order parts ordered via telephone with Northland Marine are non-refundable, except in the case of defective parts.
What is your exchange policy? In the event that you need an exchange, Northland Marine will ship out items of equal or lesser value via UPS Ground for an additional charge. Northland Marine will not refund or pay for shipping the merchandise back to us. No exchanges will be shipped prior to the receipt of the returned merchandise. In time sensitive cases, you may place a second order and return the original items for credit. Please call 715-546-2333 in the event you hmay have any questions regarding a return.
How do I cancel my order? If you paid by credit card we are unfortunately not able to cancel your order, as orders are processed for shipment immediately upon completion. If your item has not yet shipped, we are able to refund you in full for your order. If your order has shipped, you will need to return the item to us at your expense for a refund, please DO NOT refuse the package. Once the order has shipped out, there will be no credit for shipping and handling.
How do I request a refund? Please contact us at 1-715-546-2333 or via email at info@northlandmarine.com
When will the credit appear on my card? Your refund credit will be posted on your credit card within 2 business days of us receiving your returned merchandise.
What payment methods do you accept? We accept Visa, Master Card, Discover credit, American Express, debit cards, and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
When will my credit card be charged? All orders placed over our website are processed immediately. Your credit card or debit card should reflect your payment on the next banking day. Credits posted to your account should be reflected within 48 hours.
How will the charge show up on my credit card? The charge will appear on your credit card as Northland Marine Inc.
Do I have to pay sales tax? We are required to charge applicable sales tax for orders shipped to WI. Sales tax is automatically computed on product(s) shipped in WI. You may call us at 1-715-546-2333 to prevent a sales tax charge from showing. We will gladly credit sales tax to exempt organizations and government institutions. Government agencies need only to list the agency for tax exemption status. Tax-exempt organizations can fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address. Please include a copy of your receipt or your order number.
Can I order without a credit card? The On Line Store accepts credit cards, debit cards, and PayPal, however we gladly accept calls via telephone for payment by money order. We will provide instructions on money order shipments when you call 1-715-546-2333.
What address should I enter in the billing information screen? For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
How do I enter a shipping address? If you do not want the product shipped to same address as your billing address please enter your exact shipping address. We will ship your order to the exact address that you provide, so it needs to be as accurate as possible and avoid using abbreviations (for example type: County Road rather than CR) In the event of an invalid delivery address, Northland Marine reserves the right to correct the address using our UPS online database. Though we try to validate every address before shipment, we are not responsible for late or lost shipments due to an incorrectly typed address by the customer.
Can I change my delivery address after I have placed an order? Yes. There is no charge for changing the delivery address prior to the order leaving our facility. We can also change the delivery address after the package has shipped. Because we ship exclusively with UPS, any of our shipments can utilize the Delivery Intercept feature. There is a $15.00 charge for all domestic orders and a $25.00 charge for all International Orders to alter the delivery address. In order to request an intercept, you will need to call 1-715-546-2333 and provide a valid Visa, Mastercard or Discover card number. Any delivery intercept will be treated as a separate payment with Northland Marine. Please note that initiating a delivery intercept will extend the delivery up to 2 days.
Why are you not accepting my credit card? There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer may have encountered a machine error. If you do have problems, you can contact us at 1-715-546-2333, Monday through Friday from 10 am until 4 pm CDT. Please provide us with any error message numbers you may have received, as well as the order number from the shopping cart.
How do I start a new order? At anytime you can go back to our homepage and begin a new order. We recommend creating a login ID if you plan on placing multiple orders so that you do not have to re-enter your billing/shipping information each time.
How do I add additional items to my cart? Once you have an item in your shopping cart, simply click on "Continue Shopping" or "Store Front" which will redirect you to our main product page. Your items that you have in your cart will stay there until you are ready to checkout.
I am still having trouble, can I talk to someone? If you feel the need to talk to a real person, please call us at 1-715-546-2333. We will do our best to answer every phone call during our normal business hours. If you do not get someone right away, you can leave a message or try back in a few minutes. You can also try to contact us via email at info@northlandmarine.com
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